FAQ

What is The Right Sim ?

The Right Sim is a website where you can buy the finest selection of simracing products from the best craftsmen from all over the world

What is your refund policy ?

We offer a 14 days moneyback guarantee. If you are not satisfied with your new product, feel free to contact The Right Sim support team at contact@therightsim.com

What is the delivery time for my order ?

The delivery time may vary, depending on products and your location. You can expect the delivery between 2 and 7 days after your purchase.

Do I need to pay additional taxes after buying on The Right Sim ?

Depending on your location, you may have to pay import fees and import VAT. You can find the information on each product page.

From where do you ship products ?

The location of stock for each product is stated on the product page.

Do you provide warranty ?

Yes, each product has 2 years of warranty, unless stated otherwise on the product page.

How can I speak to your support ?

You can send us an email at contact@therightsim.com. You can also reach us on Instagram and Facebook Messenger.

Are your products genuine ?

All of our products are genuine. Our partners are officials manufacturers or officials distributors of the products.

How can I know if a product is compatible with my simracing rig ?

You can find compatibilities in the product description. If you want to be sure, please contact our support at contact@therightsim.com, by Chat, Instagram or Facebook. We will be happy to help you.

Is buying on The Right Sim safe ?

Absolutely ! The Right Sim is working with premium partners like Stripe, in order to give you the smoothest and most secure payment possible.